Information Collected About You
When you use the Services, we collect information as follows:
If you choose to register or update an existing account with 4LNS or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your 4LNS account. You are responsible for ensuring the accuracy of the personal information that you submit to 4LNS.
Our Services are interactive and may request that you submit health-related information, along with other information such as your age and gender. We do associate information that you submit with registration information that you have previously provided.
The App provides you with a secure place to gather, store, manage and share your personal information and provides tools and services to better manage your health and health information.
At registration and at various times as you use the 4LNS Sites, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters – such as a newsletter – via email from 4LNS and/or directly from third parties. In 4LNS Message Boards, if you turn on the email notification for posts you have created or participated in, you’ll receive an email when there has been any activity on those posts. If you later decide you no longer want to receive email updates, you can turn it off.
User Reviews, 4LNS Message Boards, and Other Public Forums
Users are able to submit provider reviews. 4LNS also features several message board areas and other public forums where users can post reviews, share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by healthcare experts. Our reviews and our message boards are open to all users and should not be considered private.
Any information (including personal information) you share in any review, online message board, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post personal information in our message board areas and would like it removed, you can send us an email to request that we remove it. In some cases, we may not be able to remove your personal information.
Services and Device Information
When you access and use the Services, 4LNS automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). 4LNS may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.
Cookies and Other Tracking Technologies
We also work with third party ad networks to display advertising on our 4LNS Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the 4LNS Sites and in our flagship 4LNS App to provide you cookie-based targeted advertising on our 4LNS Sites and on third party websites based upon your browsing activity and your interests.
How Information Collected About You Is Used
Information about your use of the Services may be used for the following purposes:
• to provide, improve and create new Services,
• to respond to your inquiries and to send you administrative communications about the 4LNS Sites and Services,
• to obtain your feedback about the 4LNS Sites and Services,
• to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from 4LNS,
• to statistically analyze trends and user behavior and activity including how frequently areas of the 4LNS Sites are visited, how the Services are being used and how many emails are received and opened,
• to detect and defend against fraud and other threats to the Services and our users,
• to identify issues with the Services,
• to conduct research and measurement activities, including those described below, and
• to administer your account.
In addition, 4LNS may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
Sharing Your Information
4LNS Subsidiaries and Corporate Affiliates
Companies and Contractors that Work with 4LNS
4LNS works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the 4LNS Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. 4LNS contractors sometimes have limited access to your information in the course of providing products or services to 4LNS. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for 4LNS.
Third Party Advertisers and Third Party Websites
We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help 4LNS deliver advertising on the 4LNS Sites as well as on third party websites.
Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
How Your Information is Secured and Retained
We take reasonable security measures to protect the security of your personal information. Despite 4LNS’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to 4LNS from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Your Choices and Rights
Updating/Removing Your Personal Information
If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the “Contacting 4LNS About Your Personal Information or Privacy” section or through the Contact Us link provided at the bottom of every page of the 4LNS Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the 4LNS Sites from our servers.
When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from 4LNS or our advertisers or sponsors.
You can unsubscribe from an email newsletter by following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.
You may also control interest-based advertising on your mobile device by enabling the “Limit Ad Tracking” setting in your iOS device’s settings or “Opt out of Ads Personalization” in your Android device’s settings. This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. If you have questions about how to reject cookies on your specific device please check with the device manufacturer.
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and have provided your personal information to us, you may request information about our disclosures of certain categories of personal information to third parties for direct marketing purposes in the preceding calendar year. You can submit such request by sending an email by using the Contact Us link at the bottom of every page of the 4LNS Sites.
We are committed to protecting the privacy of children. The 4LNS Sites are not designed or intended to attract children under the age of 13. The 4LNS Sites do not collect personal information from any person we actually know is under the age of 13. A parent or guardian, however, may use 4LNS Health Manager to establish a personal health record and a 4LNS Health Manager home page for a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of 4LNS Health Manager. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through 4LNS Health Manager for the minor.
Note to Users Outside of the United States
Additional Information for 4LNS’s Visitors from the European Economic Area (“EEA”)
If you are a 4LNS user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting 4LNS About Your Personal Information or Privacy section below. We will respond to your request within a reasonable timeframe.
Contacting 4LNS About Your Personal Information or Privacy
You can also contact 4LNS’s Privacy Office at:
77 E Idaho Ave, Ste 300
Meridian, ID 83642
4LNS users from the EEA may also contact our Data Protection Officer at firstname.lastname@example.org.